Our global services revolve around your needs
When it comes to keeping your business running to optimum, our global service team is there for you – digitally or on-site – whenever, wherever, and with whatever it takes. Our job begins from the moment you receive your new machine or system and never stops. We are ‘always-on’ and at your service with the tailored support and spare parts you need for the entire lifecycle of your process solutions.
We are wherever you need us to be
With 24/7 & 365 support
So we can immediately respond to your needs, our global service team is always available.
With > 300 technicians
For expert support on the ground, our global network of technicians always has you covered.
With 30 global service bases
No matter where you need us to be, we are always close by with the expert local support you need.
Our services revolve around your needs
For the entire life cycle of your process solutions
Because the challenge of maximizing your uptime and keeping your systems running to optimum is unique, we work with you to develop and implement a concept that is fully tailored to your unique needs – from consultancy and core services to testing and next-level digital solutions.
Bringing your tailored service concept to life
Creating a unique service concept that will meet your unique needs begins with an expert analysis of your current systems and processes. With our consultancy and Fitness Checks we help you clearly identify the key issues – and the best way forward.
Installation & Commissioning
Flexible, customized commissioning is the key to delivering a faster ROI. With our real-time Expert Remote Support and Smart Glasses we enable quicker and more cost-effective commissioning from anywhere.
Faster problem resolution is the key to maximizing your uptime. With our live communication support we help you resolve issues faster – reducing your downtime and the need for more costly on-site visits.
Proactive information and short waiting times are the key to ensuring maximum on-site availability. We help you avoid downtime through early detection of failures and proactively remind you when parts need replacing.
Repairs & Upgrades
Individual service contracts are the key to meeting your exact needs in the most cost-effective way. We work with you to define the best solution: whether it’s a refurbishment or a repair with original spare parts and new parts guarantee.
The transference of expert system know-how and real hands-on experience is key to reducing your reliance on us. We support your teams with the tailored training they need to take control of your in-house servicing.
Condition Monitoring & Predictive Maintenance
Reliable data is the key to preventing downtime. Our digital monitoring solutions keep your finger on the pulse of your system’s health – so you can react to any issue in the moment. Or, thanks to precise early fault detection - in the future.
Smart systemic data is the key to delivering a truly next-level service concept. With our CONiQ Cloud solution, we are laying the foundations for a networked service that will give you the real-time data to proactively maximize your uptime in future.
Making sure your materials and machines are perfectly matched is the key to minimizing the need for service. Our global Test Centers give you the results you can count on to deploy new solutions with absolute confidence.
Explore your digital transformation with us
Discover the innovative products and stories behind Schenck Process NEXT and our digitalization strategy.
All the product support you need
Looking for a software update? Need a configuration or a new product manual? Just click on the link below.
Can you make processes work?
We are always looking for people who share our passion for solving complex challenges. And we have rewarding career opportunities to match every ambition. It doesn't matter what gender you identify with, what you believe in, who you love, where you come from or what color your skin is: it’s our passion for what we do that unites us.
We’re there for you
Partnership for us means always being on hand to support you whenever and wherever you need us. With our global network of locations and expert partners, we make sure we are always right by your side.