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Diagnosis via internet access reduces downtime and service costs

Early identification and rapid response to potential faults are key to effective, predictive maintenance. With the PROXiQ Remote Access System from Schenck Process, experienced service technicians can now access machine controllers from anywhere in the world, 24/7, for early diagnosis.

“An early intervention significantly drives down support and repair costs,” according to Manfred Bruckner, Global Director – Plastics at Schenck Process. “Combined with a service contract, the remote access concept behind PROXiQ also reduces or eliminates machine downtime by enabling better predictive maintenance.”

Remote access is available to the customer’s own service group and, at the customer’s discretion, to Schenck Process staff worldwide. “The early detection of, for example, component fatigue by our expert technicians typically enables a simple fix,” said Manfred.

With PROXiQ, a robust industrial router is installed in the vicinity of the machine, which provides access via a local cable or the mobile phone network. VPN software installed on the service technicians’ computer establishes an internet connection from both the router and the computer to the service portal server at Schenck Process. Technicians can then access all systems connected to the local network at the router’s machine port and use versatile diagnostic tools as though they were directly connected by cable to the machine controller.

PROXiQ is highly secure. First, access is only granted via certificates issued by the manager of the PROXiQ-Portal. The server is protected behind a firewall and passwords to prevent unauthorized access. All communication is encrypted and protected by passwords to ensure the highest possible security.

For full round-the-clock protection by experienced technicians, the customer can also ask the PROXiQ-Portal manager to grant secure access to Schenck Process staff worldwide.

Visitors to Fakuma, the international trade fair for plastics processing (Friedrichshafen, October 17-21) can find out more about PROXiQ from Schenck Process on Booth A6-6010.

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