LIVING OUR CULTURE
"We make processes work to make life easier and better."
OUR SHARED REASON FOR WHY THIS BUSINESS EXISTS
Combines our reality with aspiration to guide and inspire us over many years.
Finding the best way together.
iCARE | iINFORM | iIMPROVE | iSOLVE
Customer-Focused | Collaboration | Accountability | Excellence
PRINCIPLES THAT GUIDE OUR ACTIONS
Rational and emotional fundamentals for delivering the best SPG experience (internally and externally).
We enable each other to anticipate, understand, respond and adapt to the needs of customers and colleagues so that we can provide the best possible solution.
We share information and test ideas; creating more ways to engage one another and operate as one global team. Celebrating achievements together along the way gives us the courage to turn more ideas into reality.
We take ownership for the part we play in the business. We see challenges as opportunities for us to come up with better outcomes, so we initiate changes, adopt new ways and finish what we start.
We work boldly, proactively and progressively together to give customers the best outcome. Our credibility depends on each one of us showing integrity, learning from past experiences and continuously improving.
"Finding the best way together."
OUR COMMON WAY OF THINKING
Our shared intent to help decisions and interactions to align with our mission, values and SPG behaviors.
OUR MISSION, VALUES AND MINDSET IN ACTION
The most essential actions that we all need to demonstrate to bring the mission, values and mindset into reality. They underpin the best SPG experiences.
Each behavior has a set of standards, so that we can observe, measure and manage how we are demonstrating the culture in our daily work.
- I listen to understand what colleagues and customers need (thoughts and feelings)
- I engage with different teams to meet others needs
- I take responsibility for my actions and the quality of what I deliver
- I deliver my commitments on time
- I find timely and safe solutions
- I proactively help colleagues and customers turn ideas into reality
- I share relevant information, learnings and successes
- I raise opportunities and risks with the right people
- I clarify our common goals
- I regularly give positive and constructive feedback
- I readily receive feedback from others to continuously grow
- I recognize when changes need to be made to deliver on our common goals